Registration
Why do I need to give Benihana my full name?
Benihana restaurants require the full first and last name as they appear on a valid ID in order to verify your identity when presenting your certificate. Even if you go by a nickname, the name on your The Chef’s Table® account needs to match your ID. Benihana reserves the right to decline the certificate if this information is not accurate.
Why do I need to give you my full date of birth? I’m worried about identity theft.
Benihana respects the privacy of our members and does not knowingly share your birthday with anyone, except where required by law. The complete date of birth is required to not only ensure that the legal age of requirement for participation is met, but also to verify your identity in our restaurant when redeeming your certificate.
I keep getting an error message about “invalid name”. What’s happening?
We do not accept names with a single letter or first initial. The system will not accept periods, spaces or dashes in a name. Please remove these and re-enter the name. If you’re still having trouble, please email Guest Services at thechefstable@benihana.com.
Why do I need to register with an email address from a provider other than Comcast, Facebook, Juno, and Netzero?
These providers are blocking the Benihana Birthday Certificate (and many other Benihana emails). You may reach out to your provider directly to inquire about this; however, to ensure the delivery of your Birthday Certificate, we recommend using an alternate address.
I’m trying to register my whole family on one email address. Why won’t it let me?
Per our Terms and Conditions, there is only one member of The Chef’s Table® permitted per email address. Every member will need to have a unique email address.
I don’t have another email address to sign up additional family members. What should I do?
If you do not have another email address to use, there are a variety of free services online where you can sign up for another.
When I try to register, it says that I’m already signed up, but I’m not getting any Benihana emails. What do I do?
Please send an email to our Customer Service team at thechefstable@benihana.com so we can look into your account for you. Please make sure you’ve completed the whitelisting instructions in order to ensure the safe delivery of our emails and your certificate. If you do not complete this step, your email provider may block our emails. Please add info@email.benihana.com to your contact list. Helpful instructions can be found here.
I accidentally used my friend/family member’s email when registering. Can you switch our account information for us?
Unfortunately, we cannot switch profile information between guests, as it does cause confusion. Per our Terms and Conditions, we do ask that each member register with their own personal email address.
I recently legally changed my name and have updated identification. Can I update my name on my account?
Yes, please send us the life event that led to your name change (marriage, divorce, etc.) and our customer service team will update your account.
Account Information
How do I update my Benihana account information?
Simply click the “Update Your Information” link at the bottom of any Benihana email and you will be taken to our website where you can update your account.
What if the Benihana website won’t allow me to update the field I need to? (Like my date of birth, name, etc.)
Please send our customer service team an email at thechefstable@benihana.com so we can assist you with your edits. Some requests may not be able to be honored due to the terms and conditions of the program. You will need to complete the whitelisting instructions to ensure the safe delivery of our email response and your birthday certificate. If you do not complete this step, your email provider may block our emails. Please add info@email.benihana.com to your contact list. Helpful instructions can be found here.
How do I remove myself from getting any more emails from you?
Simply click the “Unsubscribe” button located on the bottom of every Benihana email. Please note that by completing this process, you will no longer receive any emails from Benihana including the $30 Birthday certificate or any Kabuki Kids certificates for children ages 12 and younger associated with your account.
I accidentally unsubscribed. How do I get re-subscribed?
If you’d like to re-register using a previously registered email address, please contact our customer service team by emailing thechefstable@benihana.com so we can assist. If you’d like to register with a new email address, please fill in this form.
Benihana Birthday Certificate
Maximum value of certificate.
* Maximum value of certificate is $30 (excludes alcoholic beverages, tax and gratuity) after the initial $30 purchase of food and non-alcoholic beverage. The initial purchase of a food and a non-alcoholic beverage cannot be discounted. The certificate is valid for use by the recipient for the recipient’s meal only. If you are registering during the month of your birthday, please allow approximately two business days to receive your Birthday Certificate.
Must be 13 or older. Restrictions apply. Subject to Terms & Conditions. See Certificate for additional restrictions. Valid at participating U.S. Benihana locations only. Limit one “The Chef’s Table” registration and one Certificate per email address/person. We respect your privacy and will never rent or sell your information. By providing your email address you are opting in to receive email from our company, and you may ask to stop receiving emails from us at any time.
Benihana Birthday Certificate - Getting Your Certificate
When do I receive my Benihana birthday certificate?
Certificates will be sent approximately 8-10 days before your birthday occurs. You have 29 days from the date the certificate is issued to redeem at your favorite location. If you have not received your birthday certificate by the time your birthday occurs, please contact thechefstable@benihana.com for assistance. Please note that certificates can only be redeemed during dinner hours, Monday through Thursday, after an initial $30 purchase. Certificates must be printed prior to your visit.
I just signed up for The Chef’s Table® and my birthday is this month. When do I receive my certificate?
Your Benihana birthday certificate will be emailed to you within two business days—please make sure the barcode is visible prior to printing the certificate. Please make sure you’ve completed the whitelisting instructions in order to ensure the safe delivery of the email and your certificate. If you do not complete this step, your email provider may block our emails. Please add info@email.benihana.com to your contact list.
I always receive your emails but never get my Benihana birthday certificate. What’s going on?
Please send our Customer Service team an email at thechefstable@benihana.com so we can look into your account for you. It is VERY important that you complete the whitelisting instructions in order to ensure the safe delivery of our response and your certificate. Even though you may receive our newsletters, due to the additional content on the birthday certificate, including a barcode, your provider may not deliver the email to your account or will send it to spam. Please add info@email.benihana.com to your contact list.
I lost my Benihana birthday certificate. Can I get another one?
We will re-issue Benihana birthday certificates during the month of your birthday and only prior to the expiration date for that month. Please send an email to thechefstable@benihana.com to request a re-send. In order to re-send your certificate, you will need to complete our whitelisting instructions and add info@email.benihana.com to your safe sender list. Helpful instructions can be found here.
I need the Benihana birthday certificate tonight for my reservation and I just sent you an email. Is there any way to get it to me faster?
We will make every effort to respond within two business days.
My friend/family member does not have access to their email address. Can you send their certificate to me instead?
Unfortunately, to qualify for a birthday certificate, per our Terms and Conditions, each guest must be actively registered with The Chef’s Table with their own personal email address that they can access so that they can receive our communication throughout the year.
Can I share my email address with a friend/family member?
Per our Terms and Conditions, there is a limit of one guest per email address. The sharing of email accounts is not permitted.
I haven’t received my birthday certificate. Should I re-register?
If you find that you haven’t received your birthday certificate by the time your birthday occurs, please reach out to our Customer Service team and allow us to assist as opposed to re-registering.
Do I need to print the certificate?
Yes. Per the terms and conditions of the program which you agreed to upon registration, the Benihana birthday certificate MUST be printed.
Can I just show the certificate to my server on my smart phone when I get to the restaurant?
No. Per the Terms and Conditions of the program which you agreed to upon registration, the Benihana birthday certificate MUST be printed.
Benihana Birthday Certificate - How To Use Your Certificate
Do I need to print the certificate?
Yes. Per the terms and conditions of the program which you agreed to upon registration, the Benihana birthday certificate MUST be printed.
Can I just show the certificate to my server on my smart phone when I get to the restaurant?
No. Per the Terms and Conditions of the program which you agreed to upon registration, the Benihana birthday certificate MUST be printed.
When can certificates be redeemed?
Certificates can only be redeemed during dinner hours, Monday through Thursday, after an initial $30 purchase.
Why do I need a valid government issued ID to use my certificate?
A valid government issued ID is required to verify your identity by matching the information on the certificate to your ID.
Can I use my certificate for a to-go order or alcoholic beverages?
No. The certificate is intended for dine-in only and cannot be used for to-go orders or applied toward alcoholic beverages.
Can I use my certificate with other promotions or offers?
No. The certificate cannot be combined with any other promotions, offers, discounts, or coupons.
Can I use my certificate at any Benihana location?
Certificates are valid at all participating Benihana locations in the United States.
Can I use my certificate on a holiday?
No. Certificates are not valid on holidays.
Can I use more than one certificate at a time?
No. Only one certificate can be used per party, per visit.
Can I use my certificate to purchase gift cards?
No. The certificate cannot be used to purchase gift cards.
Can I use my certificate for the “Be the Chef” package?
No. The certificate is not valid for the “Be the Chef” package.
Can I use my certificate for a private dining event?
No. The certificate is not valid for private dining events.
Can I use my certificate for catering services?
No. The certificate is not valid for catering services.
Can I use my certificate for online orders?
No. The certificate is not valid for online orders.
Can I use my certificate for delivery orders?
No. The certificate is not valid for delivery orders.
Can I use my certificate for happy hour specials?
No. The certificate cannot be applied to happy hour specials.
Can I use my certificate for lunch?
No. Certificates are valid during dinner hours only, Monday through Thursday.
Can I use my certificate if I don’t have a printed copy?
No. A printed copy of the certificate is required for redemption.
Can I use my certificate if it’s expired?
No. Certificates must be redeemed before the expiration date.
Can I transfer my certificate to someone else?
No. Certificates are non-transferable and can only be used by the person whose name appears on the certificate.
Kabuki Kids
How do I register my child for the Benihana Kabuki Kids program?
Simply click the “Manage Profile” link at the bottom of any Benihana email, and you will be taken to our website where you can update your account and add your child to your membership. Please note that you must first be an active member of our Chef’s Table program before you can register your child with our Kabuki Kids program. You both must be registered with the same email address.
Do I have to be a parent to register a child for the Kabuki Kids program?
No. We welcome grandparents, aunts, uncles, and other guardians to register the child in their lives to the Kabuki Kids program and add even more birthday to your celebrations.
I tried to register my child for The Chef’s Table® so why haven’t they received their email certificate?
The Chef’s Table® Terms and Conditions require that members must be at least 13 years of age to participate. If you tried to register your child for The Chef’s Table® program and they do not meet this requirement, your child will not be eligible to receive a certificate.
I selected the option to have my child receive a Benihana Kabuki Kids birthday certificate. When can I expect to receive it?
Benihana Kabuki Kids birthday certificates are emailed to members during the month of their birthday. If you are registering during the month of their birthday, please allow approximately two business days to receive their birthday certificate. Please make sure you’ve completed the whitelisting instructions to ensure the safe delivery of the email and your certificate. If you do not complete this step, your email provider may block our emails. Please add info@email.benihana.com to your contact list. Helpful instructions can be found here.
I didn’t get my child’s Benihana Kabuki Kids birthday certificate sent to me. What do I do?
Please send our Customer Service team an email at kabukikids@benihana.com. We will make every effort to respond within two business days.
Miscellaneous
I don’t have printer. What should I do?
You will need to print your Benihana birthday certificate to redeem your discount per the Terms and Conditions of the program.
I’m having trouble viewing/printing certificate. What should I do?
This typically occurs based on the settings for your email account. Make sure the following email address is listed in your contacts: info@email.benihana.com.
You can also try viewing the email and Benihana birthday certificate in your browser by clicking “View Online” in the top right corner of your email. If you’re still having trouble, you will need to contact your email provider.
Can I get an extension on my certificate?
We do not extend the Benihana birthday certificate for any reason. Certificates are valid 29 days from the date that your certificate is issued or the expiration date listed on the certificate.
I’ve been emailing Customer Service but I don’t get a response. What’s going on?
We will make every effort to respond within two business days. You will need to complete the whitelisting instructions to ensure the safe delivery of our email response and your Benihana birthday certificate. If you do not complete this step, your email provider may block our emails. Please add info@email.benihana.com to your contact list. Helpful instructions can be found here.
I just want to talk to someone. Is there a number to reach you?
The Chef’s Table® is an online marketing program and we can ONLY assist you via email. Please send a message to our Customer Service team at thechefstable@benihana.com. We will make every effort to respond within two business days, but may require additional time to resolve depending on the issue. We review requests Monday through Friday between 9:30AM and 6:30PM Eastern Standard Time*. We will do our best to assist you as quickly as possible. * Excludes Holidays.
When did you update the Benihana birthday certificates to be used Monday through Thursday?
The change was implemented in December 2010.
When did you update the Benihana certificate to be redeemed at dinner only?
The change was implemented in May 2013.
What is teppan entree?
At the heart of the Benihana experience is the teppanyaki table, around which guests gather and enjoy a meal expertly prepared and cooked to perfection on a steel teppanyaki grill, right before their eyes — by a chef who is as much of an entertainer as they are culinary master. A teppan entrée is any dinner entrée from our menu that is prepared on the teppanyaki table.
When did you update the Benihana birthday certificates to sending out weekly instead of monthly?
The change was implemented in June 2016.
How many guests can be seated at a table?
Our hibachi tables can seat up to 8 guests.
Can I redeem my Benihana birthday or MVG certificate at Samurai?
Yes, you are permitted to redeem your Chef’s Table certificate at either location. The Benihana location must offer dine-in service. However, you can only register with The Chef’s Table once – either with Benihana or Samurai.
What is RA Sushi?
RA Sushi is our sister brand of sushi restaurants. Visit RASushi.com to learn more and find a location.
Can I redeem my Benihana certificate at RA Sushi?
No. Benihana certificates cannot be honored at RA Sushi locations.
Why am I getting a VIP certificate?
You have been identified as one of our most loyal guests by visiting Benihana multiple times per year and/or your annual spend at our restaurants. Because of this, we are rewarding you with a $14 Most Valuable Guest VIP Certificate. Terms and Conditions apply.What is a Most Valuable Guest or MVG?
A Most Valuable Guest (MVG) is a guest determined and identified by Benihana National Corporation. BNC reserves the right to revoke this designation at any time, in accordance with our Terms and Conditions.
What can I do to become a Most Valuable Guest?
Most Valuable Guest is a designation determined and identified by Benihana National Corporation. We encourage you to continue to visit your favorite Benihana, Samurai, or RA Sushi location. We thank you for your patronage.
Can I use my certificate at other restaurant brands?
Certificates can only be redeemed at Benihana. Not applicable for use at any other restaurant brands.
Terms & Conditions
The Chef’s Table Terms & Conditions
Please note that by signing up for this program, you are agreeing to be a member of all programs of Benihana National Corporation and its subsidiaries. Restrictions on Certificate and these Terms constitute Terms and Conditions of offer. Complete date of birth (MM/DD/YYYY), Benihana location you most frequently visit, zip code, internet access, your own individual email address and the ability to print Certificate are required. Certificates MUST be printed and presented prior to ordering to be redeemed at participating locations. Limit one The Chef’s Table® registration per person. Limit one certificate per person, per party and per calendar year. Certificates are valid during dinner hours for dine-in Monday –Thursdays only. Benihana birthday certificates can be redeemed only after an initial $30 purchase. Blackout dates apply. Not valid for use on Thanksgiving, Christmas, New Years Eve and Valentines Day. Benihana National Corp. (Sponsor) is not responsible for lost or deleted Certificates regardless of cause. Sponsor does not for any reason extend or change expiration dates on certificates. Sponsor is not responsible for any typographical or other error in the printing, the offering or the announcement or administration of offer or The Chef’s Table®, whether caused by computer, technical or human error. Printed Certificates must include the first and last name, date of birth, barcode and expiration date and must be presented with a valid photo ID that matches the information on the Certificate. Certificate is good for recipient only and is non-transferable. Employees of Sponsor and their immediate families (defined as parent, child, sibling and spouse) are NOT eligible to participate in offer; but, such persons may register for The Chef’s Table®. No group or organization requests will be accepted. Decisions of Sponsor regarding offer (including eligibility, Certificate redemption and interpretation of Terms and Conditions) and The Chef’s Table® are final and binding; Sponsor reserves the right to refuse to honor Certificate and require payment of $30 if Sponsor determines in its sole discretion that participant is not in full compliance with Terms and Conditions of the program and/or the offer (including but not limited to Certificate/submission that is illegible, damaged or incomplete). By participating in offer and/or registering for The Chef’s Table®, entrants agree to release and hold harmless Benihana National Corp., its advertising and promotion agencies and their respective parent companies, subsidiaries, affiliates, partners, representatives, agents, successors, assigns, employees, officers, shareholders and directors, from any and all liability, for loss, harm, damage, injury, cost or expense whatsoever including without limitation, property damage, personal injury and/or death which may occur in connection with, preparation for, travel to, or participation in offer or The Chef’s Table®, including but not limited to use or redemption of Certificate. Certificate not valid on previous transactions. Certificates are valid in the Continental U.S. and Alaska only.
Sponsor is not responsible for late, lost, damaged, incomplete, illegible, faulty, or incorrect transmissions/Certificates, incorrect announcements of any kind, technical hardware or software failures of any kind, any damage to any person’s computer related to or resulting from submitting information online to receive Certificate or dissemination of Certificate, registration for The Chef’s Table®, or lost or unavailable network connections, or failed, incomplete, garbled or delayed computer transmission that may limit a user’s ability to participate in offer and/or The Chef’s Table® whether caused by computer, technical or human error. Sponsor reserves the right, in its sole discretion, to modify, cancel, terminate or suspend this offer due to virus, bugs, non-authorized human intervention, fraud or other causes beyond its control. And, in such event, Sponsor’s liability shall be limited to those Certificates distributed by Sponsor prior to such action being taken by Sponsor (provided that such Certificates are redeemed in full accordance with Terms and Conditions). Notice of such action by Sponsor will be posted on www.benihana.com. Sponsor reserves the right to disqualify or prohibit the participation of an individual in offer and/or The Chef’s Table® if fraud or tampering is suspected, or if the individual fails to fully comply with any requirement of participation or with any provision in these Terms and Conditions. CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE www.benihana.com INCLUDING BUT NOT LIMITED TO THE CHEF’S TABLE® OR UNDERMINE THE OPERATION OF THIS OFFER AND/OR THE CHEF’S TABLE® IS A VIOLATION OF CRIMINAL & CIVIL LAWS. SPONSOR RESERVES THE RIGHT TO DISQUALIFY AND/OR SEEK DAMAGES FROM ANY INDIVIDUAL MAKING ANY SUCH ATTEMPTS TO THE FULL EXTENT PERMITTED BY LAW.
Monthly e-mail newsletter is intended for recipient’s personal and non-commercial use only, and may not be modified, edited, altered or revised in any manner. Any dispute, claim or cause of action arising under this offer, The Chef’s Table® or these Terms and Conditions shall be brought in the federal or state courts of Delaware, and such courts shall apply the internal, substantive law of Delaware in adjudicating any such dispute/claim/cause of action. To the fullest extent permitted by law, by participating, you agree (a) to the jurisdiction of such courts; (b) to bring any action individually (NOT as part of a class action); (c) that in any such dispute/claim/cause of action, your recovery shall be limited to actual out-of-pocket costs incurred (if any), with any right to special, indirect, incidental, consequential, punitive or other damages and/or attorneys’ fees being waived.
SPONSORED BY: BENIHANA NATIONAL CORP., MIAMI, FL 33180.